Callback Request
Name, account ID, and a convenient time in the th1bd Help channel; the team will schedule the callback
th1bd Contact and Callback Card
If someone wants to write directly for help, this card is the fast way; send a message to the th1bd Contact channel and the team will check the required information to arrange a callback; for common questions, account issues, or if a language change is needed, start here
Support team works in Bengali and simple English; those with Dhaka numbers usually have one extra verification step to avoid wasted time on wrong calls
Language Preference
Bangla or simple English can be chosen; new users feel more comfortable expressing questions
Fast Reply
Answers come quickly for short questions; for complex problems, first verify information, then callback
Secure Verification
Support proceeds after verifying the account; this reduces incorrect or unfamiliar requests
What to Send
- Account Name
- Brief description of the
- Preferred Language
What to Avoid
- Incomplete
- Repeated requests from different numbers
- Unnecessary long messages
If there are issues with th1bd Login, the support checks that first, and for app-related questions, a screenshot of the th1bd App speeds things up
Typical Response Time
Response times vary by time of day; mornings and afternoons usually have shorter waits, and evenings see more messages
| Time Slot | Average Wait |
|---|---|
| Morning 8-12 | 10-15 minutes |
| Afternoon 12-5 | 15-25 minutes |
| Evening 5-10 | 25-40 minutes |
| Night 10 PM to 8 AM | 12-20 minutes |
In Dhaka, Chattogram, and Sylhet many people write after the evening; at that time questions about bKash or Nagad also come more, so with a little patience you get the correct answer
Alternative contact path
Not everyone wants to talk on the same path; some message directly, some explain after viewing the account screen, and some first clarify the payment section
New Request
If you want to open a ticket or are stuck at the start, use this path by entering your name, language, and problem type
App Help
If you cannot log in to the th1bd App, the screen is not loading, or you cannot find the menu, this card helps; quick screenshots speed up the answer
Payment Questions
If you have questions about bKash, Nagad, or Rocket, include the transaction time and reference number to help verification
If there is a short note, the team can quickly narrow down; for big problems, a one-line summary and one clear screenshot are enough
How the Callback Works
When you send a message, the process typically goes in 3 steps; not much needs to be done, just provide the correct information
1. Send Message
Describe the problem, language, and convenient time
2. Verify Information
The team prioritizes by verifying the account and request
3. Callback
The support team contacts at the scheduled time
These steps are brief, so it takes less time; if needed, you can later check the th1bd Payment or th1bd Withdraw pages
3 Questions About Callback
What is needed to request a callback?
Provide name, account details, and a brief description of the problem; choosing a language makes the answer easier
Can we speak in Bengali?
Yes, you can speak in Bengali; you may also use simple English, especially for app-related matters
How long until a reply arrives?
Usually answers arrive within 1040 minutes; during the busy evening hours, the time may be longer.
If you want to start now, leave a message on the th1bd Support page, and if you have trouble logging into your account, first check the th1bd Login section.
Fast path
If you check some things yourself first, you’ll save time; you can go directly to the pages below, and if needed, return to the support card later.